Web-Hed Technologies, Inc. offers End-User IT Outsourcing services through this contract, including: Provisioning of Equipment, Desktop Sourcing Services, Asset Tracking Services, Service Desk, On Site Support & Moves/Adds/Changes (MAC) Services, Remote Support Services, Standard and Ad Hoc Reporting and Documentation, Break/Fix Maintenance Services, Unwind/End of Engagement Services, Mobility, Hosted Virtual Desktop (HVD) Services, Network Management Services, Software Services, and Security Services. Customers can purchase directly through this DIR contract. State and local government, public education, other public entities in Texas, as well as public entities outside the state may use contracts. This contract does not include resellers.