Case Study: Harris Center Behavioral Health System
Delivered
Webhead redesigned and modernized The Harris Center’s public-facing website to improve accessibility, mobile usability, and service findability for individuals seeking care, families, providers, and staff. The work included WCAG 2.2 and ADA Title II–compliant UX, streamlined information architecture, and a CMS structure that enables non-technical staff to manage content across programs.
The Opportunity
The Harris Center needed a public digital experience that could support diverse audiences while establishing clarity, accessibility, and trust in high-stakes mental health and IDD contexts. The existing, content-heavy site made it difficult—especially on mobile—for individuals in urgent situations to quickly locate appropriate services or helpline information, while also creating maintenance challenges across programs.
The Solution
To address these challenges, Webhead identified the need for a mobile-first information structure that clearly surfaced critical services and crisis pathways while meeting stringent accessibility and compliance standards. The approach emphasized WCAG 2.2 and ADA Title II alignment, simplified navigation across programs, and a content management model that reduced staff dependency on technical support.
Audience & Critical Journeys
People seeking services → self-referral, crisis access, service discovery
Approach
Conducted extensive market research, restructured information architecture, introduced consistent page templates, and prioritized mobile accessibility. Accessibility considerations were integrated throughout design and validation to ensure compliance and usability across diverse user needs.
Outcomes
- Clearer service pathways on mobile
- Improved page load performance
- Staff-managed content workflows
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