Case Study: Texana
Delivered
Provided ongoing maintenance support for Texana’s WordPress corporate website, including surge support for content and graphic updates, as well as essential CMS upkeep to ensure stability and continuity.
The Opportunity
Texana required reliable access to systems and responsive support to maintain a public-facing website serving mental health and IDD audiences. Timely communication, efficient response to content updates, and consistent maintenance were critical to ensuring information remained accurate, accessible, and current, particularly as updates occurred across multiple programs and timelines.
The Solution
To address these needs, Webhead identified the importance of structured maintenance workflows, dependable access to CMS tools, and regular communication touchpoints to support timely updates. The approach emphasized responsiveness, predictable support processes, and ongoing collaboration to help Texana maintain a stable and accessible public web presence.
Audience & Critical Journeys
Provide both Management & Website Maintenance Services including CMS Site Security.
Journey includes scheduled maintenance → Daily backups, Client Services and Account management → Monthly website maintenance, SEO reporting, CMS plugins/content updates, system reporting → Quarterly Theme and PHP reports
Approach
Webhead provided structured website maintenance services supported by a dedicated project manager and a cross-functional team spanning technical, digital marketing, and creative resources. Work was managed through a JIRA-based workflow with helpdesk and phone support, complemented by monthly reporting and regular client touchpoints to ensure timely communication and issue resolution.
Maintenance activities included ongoing WordPress CMS, plugin, and theme updates; security, hosting, and performance monitoring; content and graphic updates; SEO and analytics reporting; daily backups; firewall and malware protection; uptime monitoring; accessibility (Section 508) tooling; and scheduled certificate and hosting renewals as applicable.
Outcomes
- Consistently maintained and updated client website plugin and CMS platforms
- Assisted with website design updates, including refreshing links and images
- Monitored website performance and supported website security upgrades
Explore More Case Studies
